Privacy & data protection

Privacy Policy

This policy explains how BuzzMe collects, uses, stores, and protects personal and business information when you use our cloud call centre platform. We aim to keep this clear, practical, and aligned with South African privacy law.

Effective date: July 2026

BuzzMe is a multi-tenant telemarketing and client service SaaS platform operated by RoelTech Innovations (Pty) Ltd, South Africa. In this policy, “BuzzMe”, “we”, “our”, and “us” refer to RoelTech Innovations (Pty) Ltd.

1. What this policy covers

This Privacy Policy applies to your use of the BuzzMe cloud call centre platform, including account access, calling, SMS messaging, voicemail, ticketing, and reporting features.

It covers information we process on behalf of our clients and information we need to operate and support the service.

2. Information we collect

Depending on how your organisation uses BuzzMe, we may collect and process the following categories of information:

  • Account information such as names, email addresses, phone numbers, and user roles.
  • Call data including call recordings, call metadata, queue activity, and voicemail recordings.
  • Messaging data including SMS message content and delivery records.
  • Ticket and service data such as support tickets, lead details, notes, statuses, and workflow history.
  • System and usage logs such as login events, browser and device information, IP addresses, and activity records used to secure and improve the platform.

3. How we use information

We use personal and business information only to operate and support BuzzMe. This includes using data to:

  • create and manage accounts;
  • route inbound and outbound calls;
  • send and receive SMS messages;
  • create, manage, and resolve tickets;
  • store voicemail and call recordings where enabled;
  • monitor service quality, platform performance, and security; and
  • provide support, maintenance, and product improvements.

We do not sell personal data to third parties.

4. Where data is stored

BuzzMe is hosted on Amazon Web Services infrastructure, primarily in the EU-North-1 (Stockholm) region.

We use services including Amazon DynamoDB and Amazon S3 to store application and operational data, including recordings, tickets, and related platform records.

5. Third-party service providers

We use trusted service providers only where needed to deliver the platform:

  • Carrier partners for telephony and SMS delivery.
  • AWS for infrastructure, storage, hosting, and related cloud services.

These providers process data only as required to deliver the underlying service components. We do not share data with third parties for resale or unrelated marketing purposes.

6. Multi-tenant data isolation

BuzzMe is designed as a multi-tenant platform with strict tenant separation controls. Each client’s data is logically isolated from the data of every other tenant.

Our goal is that one client’s users, recordings, messages, tickets, and reports are never visible to another client unless a client has explicitly authorised a shared workflow.

7. Data retention

Call recordings, voicemail, tickets, and related records are retained according to the relevant client agreement, operational settings, and legal requirements.

Where appropriate, data can be exported or deleted on request, subject to security verification, contractual obligations, and any recordkeeping duties that still apply.

8. Your rights

Subject to applicable law, you may request access to your personal information, ask for corrections, or request deletion where we are permitted to do so.

We support reasonable requests relating to:

  • access to personal information we hold;
  • correction of inaccurate or outdated information; and
  • deletion of personal information where retention is no longer required.

9. POPIA compliance

We aim to process personal information in a manner consistent with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This includes applying reasonable security safeguards, limiting use to clear business purposes, and supporting data subject rights where required.

10. Cookies and local storage

BuzzMe uses minimal browser storage. We primarily use session authentication tokens in localStorage to keep users signed in and maintain secure access to the application.

We do not rely on broad advertising or tracking cookies for the operation of the service.

11. Security

We take reasonable technical and organisational steps to protect account data, recordings, messages, and tickets against unauthorised access, loss, misuse, or disclosure.

No online system can promise absolute security, but we work to maintain secure infrastructure and controlled access practices.

12. Contact us

If you have privacy questions or want to make a data access, correction, or deletion request, contact us at support@roeltech.co.za or support@buzzme123.co.za.